When will my rewards ship?
Allegory projects work a little differently than most crowdfunding projects because we manufacture in our Chicago studio and ship each item as soon as it’s ready. We crowdfund our projects so we can order large amounts of raw materials and get backers involved in helping finalize product design decisions. The first Flight Satchels will ship within a few weeks of the project closing, and we will be making weekly shipments from there on.
Last updated: July 19, 2022 18:33
I’m an international backer, Will I have to pay customs, fees, or VAT?
That depends on the cost of the reward and the laws in your specific country. Most countries charge some fees on products purchased internationally. We do not pre-pay those fees. You will be responsible for paying them in full before receiving your package. We cannot mark your reward as “gift” to avoid any fees as this is against regulations and can result in significant fines for us.
Last updated: July 19, 2022 18:33
Where do you get the materials you use to make your products?
We source our materials from all over the world, focusing on the story and quality-of-life for the animal or people involved in making or sourcing the material.
Last updated: July 19, 2022 18:34
How to get in touch with us.
You can email our service team at at [email protected].
Last updated: July 19, 2022 18:32
When will I be charged shipping?
You’ll pay for shipping via the BackerKit post-project survey to allow for the most accurate shipping on your specific rewards. This lets us not have to overcharge for shipping in order to cover cost increases.
Last updated: July 19, 2022 18:33
How do you ship?
We ship via USPS. For US-based backers that means your package will be delivered to you mailbox by your mail person. For international backers that means that our US Postal Service gets the package to your country and then your local post delivers to you. If USPS is not a good option for you for whatever reason, please shoot us a message at [email protected] and we can arrange alternative shipping. We can also ship via UPS, FedEx, and DHL. Additional fees may apply.
Last updated: July 19, 2022 18:33
Where do you make your products?
ALL of our products are made by us (Chad & Jess, and our small team of craftspeople) in our Chicago-area workshop. :) Yep! You read that right we make everything ourselves!
Last updated: July 19, 2022 18:34
Can I add-on items that aren't included in one of the reward packages?
Yep! Just increase your pledge amount by the appropriate dollar amount. Then you’ll make your final add-ons selection in the post-project survey.
Last updated: July 19, 2022 18:34
When do I make my color selections for my rewards?
You will be able to choose your colorway in the post-project survey that we will send via BackerKit.
Last updated: July 19, 2022 18:34
How do I add a second bag to my pledge?
You can just increase your pledge amount by the amount of the second bag. That additional amount will show as a credit in your post-project survey, and you’ll be able to select the second bag then.
Last updated: July 19, 2022 18:35
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.